Sign in with Login.gov – Instructions and Troubleshooting

The Impact Aid Grant System (IAGS) is strengthening its security at the Department of Education which will affect you beginning August 29, 2023. All users who do not have an @ed.gov email account must use a Login.gov account credential to access IAGS after August 29, 2023. By making this change, you will make your account more secure from phishing and other cybercriminal acts. This change is a direct response to memorandums sent by the White House (M-22-17 and M-22-09) that require the use of an additional levels of security for all users.

To learn more about how to make an account with Login.gov or how to add security measures to your account, please reference the instructions on Login.gov.  You will be prompted to complete identity verification the first time you use your Login.gov account to sign in to IAGS.  This requires a copy of your driver’s license or state ID, your social security number, and a phone number.

How will the Login.gov account setup work?

Please see this slide deck (PDF) outlining the entire process with screenshots.  We have also compiled Login.gov FAQs into a MS Word document.

Can I use a Login.gov account that I already have to access IAGS?

You may use an existing account, however you must add the email address that you use to access IAGS to your Login.gov profile if the email address you currently use for Login.gov is different. Instructions for adding an alternate email address are at https://www.login.gov/help/manage-your-account/change-your-email-address/Important: Make sure that you enter the email that matches your IAGS username when you sign on with Login.gov.

Will I need to complete identity verification every time I need to log in to IAGS?

No, you will do this only once.  The next time you log in, you will need to provide your Login.gov username, password, and authentication method only.

Login.gov Self-Service Troubleshooting Guide​

Click the + button to find more information about each error below.

A 401 “unauthorized access” error message means the IAGS system cannot match the username (email address) entered in the Login.gov portal with an IAGS account username.

The error may occur if there is no IAGS account associated with the email address the user entered on Login.gov.

Resolution

When prompted on the Impact Aid Grant System Login.gov sign-in page, enter the email that is your IAGS Username. You should have already added this email address to your Login.gov account. The email address you enter MUST BE THE ONE ASSOCIATED WITH YOUR IAGS ACCOUNT.  Login.gov uses the same password and second authentication method for any email address associated with your Login.gov account.

If you are still getting a 401 error after taking these steps, confirm with your LEA’s core user that you have an active account with the correct email address. If you are your LEA’s core user, contact your state analyst.

A 403 “forbidden access” error message means the URL/link to the IAGS system is not accessible by the given user.

Resolution

Click the “Return” hyperlink at the bottom of the error message. Typically, this will reroute the user to the appropriate URL (https://impactaidgrant.ed.gov/suite/impact-aid). Bookmark this page and use it going forward.

If this link nor the “return” hyperlink work, please contact your state analyst.

The user’s state-issued photo identification cannot be verified due to a blurry or poor-quality image, expired ID, etc.

Resolution

Provide a clear picture of a state-issued photo identification (ID), such as a driver’s license.  The ID must be current (not expired).  Passports, military, or school identification cards will not work.  Make sure you are taking the photo in a well-lit area (near a window during the daytime) or try taking a photo with a different device.

If Login.gov will not accept the photo of your ID, you will need to verify your ID in person at a post office.  Login.gov will provide this option when your photo is not of acceptable quality. Please see the instructions on in person verification from Login.gov.  Impact Aid staff cannot help with this problem.  You can reach the Login.gov helpdesk at (844) 875-6446.

During the verification process Login.gov will send a code via text message or through a voice call. If the phone number can’t be found the user cannot complete the verification process online.

Resolution

You cannot use a VOIP number or a phone number with an extension.  You can use a home or work number, a landline or a cell phone number.  Login.gov recommends using your “primary” phone number (the one you use most often).

If the phone method is not working, you can opt to complete the process by mail. It will take 5-10 business days for the user to receive their code in the mail.  Please see instructions on verifying by mail from Login.gov.  Impact Aid staff cannot help with this problem.  You can reach the Login.gov helpdesk at (844) 875-6446.

Verifying your identity involves matching information on your State ID with your Social Security record and your phone number or mailing address. One of the pieces of information you entered during the verification process does not match the other sources.

The majority of the very small number of cases that we know of have involved a person in the process of a legal name change.

Resolution

There are no current solutions for this issue. Please have another person in your LEA sign up for an account.

July 2023 – News You Can Use

Sample Source Check Form

Are you using our most recent sample source check form? We revised our sample source check form in 2019 to better align with how the Impact Aid Grant system (IAGS) application requests your child counts.  A number of LEAs are still using an old source check template, which can make filling out your application and being monitored more difficult that it needs to be.  If the source check template that you are using refers to “tables” or is in Microsoft Word format, it is not the most current version.

IAGS captures student counts based on federal connection by categories (A-G) and by Federal property, and no longer uses Tables 1-5.  Our current sample source check form is a Microsoft Excel form, making it easier to add rows and count eligible children.  The Excel worksheet has tabs at the bottom for each of the Federally connected categories and Federal property type. Each tab has the appropriate signature block(s) for your certifier(s). When doing your survey for the 2023-24 school year, use our revised source check form by downloading the Excel file here.

Records Retention Requirements

Do you have old Section 7003 Impact Aid forms piling up? The Impact Aid regulation specifies that all application documentation (including survey forms and source checks) must be retained for 3 years after receipt of the final payment for that application.  This chart shows the final payment dates and retention schedule for recent fiscal years:

Application Fiscal Year Final Payment Date Retain Records Until School Year of Records
2021 5/8/2023 5/8/2026 2019-2020
2020 4/23/2021 4/23/2024 2018-2019
2019 3/6/2020 3/6/2023 2017-2018
2018 4/9/2019 4/9/2022 2016-2017
2017 8/19/2018 8/19/2021 2015-2016

Upcoming Impact Aid Webinar

Click here to view a complete webinar schedule.  Our webinars are FREE and open to all.

Overview of Section 7003 (Payments for Federally Connected Children) 

July 13, 2023

2:00 PM – 3:00 PM EST

Register Here

 FY 2023 Payments

To date, Impact Aid has released initial and interim payments at a 90% proration and $1,050 per weighted student unit for Children with Disabilities (CWD) to all eligible districts. Generally Comparable District and Heavily Impacted adjustments are complete.

Army Installation Name Changes

The Department of Defense is in the process of changing the name of nine Army installations that were named after Confederate leaders.  Below is a list of the affected installations along with the effective date of the name change.

We are updating the property database in IAGS to reflect the new name.  Please use this information to update your parent-pupil survey forms and source check forms for the upcoming school year if necessary.

Former Name State New Name

Effective Date

Fort Pickett Virginia Fort Barfoot

March 24, 2023

Fort Rucker Alabama Fort Novosel

April 10, 2023

Fort Lee Virginia Fort Gregg-Adams

April 27, 2023

Fort Hood Texas Fort Cavazos

May 9, 2023

Fort Benning Georgia Fort Moore

May 11, 2023

Fort Bragg North Carolina Fort Liberty

June 2, 2023

Fort Polk Louisiana Fort Johnson

June 13, 2023

Fort A.P. Hill Virginia Fort Walker

August 25, 2023

Fort Gordon Georgia Fort Eisenhower

October 27, 2023

May 2023 – News You Can Use

Fiscal Year (FY) 2021 Final Payments

We are very pleased to announce that we released final FY 2021 payments under Section 7003 yesterday.  The final Basic Support proration was 100%, with a ratable increase of 1.51% added to each LEA’s Learning Opportunity Threshold (LOT).  The final rate for CWD payments was $1,175.24 per weighted student unit.  We will release FY 2021 remaining funds payments for Section 7002 in the coming weeks, and then will turn to closing FY 2022.

FY 2023 Interim Payments

To date, Impact Aid has released initial and interim payments at a 90% proration and $1,050 per weighted student unit for Children with Disabilities (CWD) to all eligible districts. Generally Comparable District adjustments are complete and most Heavily Impacted adjustments are finished.

Grantee Satisfaction Survey

The 2023 Grantee Satisfaction Survey launched on April 11th, and if you were selected, you should have received the survey from the CFI Group on behalf of the Department of Education.”  The email subject line is Department of Education Grantee Satisfaction Survey 2023.” The survey is administered by an independent third-party research firm, so our staff will not receive individual survey responses and will have no way of knowing how individual grantees responded.  While the survey is voluntary, we count on everyone’s participation to provide representative results and to help us identify how best to serve you.  The survey should take about 15 minutes to complete, and our success depends on how many of you respond.

Amending FY 2024 Applications

Do you need to amend your original application submission?  To start an amendment, log in to the Impact Aid Grant System, navigate to the local educational agency (LEA) summary page, and locate the section labeled “Applications.”  Select the FY 2024 application submission and at the application summary page, click the button “Start a 7002 or 7003 Amendment.”  For step-by-step instructions, watch our instructional video on Starting an Application Amendment. The deadline to submit an amendment is June 30, 2023. 

March 2023 News You Can Use

FY 2024 Monitoring Notifications

Monitoring notifications for the fiscal year (FY) 2024 application have been emailed to certain grantees. If you have received one of these notifications and need assistance you should contact the Impact Aid analyst listed on your monitoring notification email.  Our March webinars will specifically focus on providing monitoring assistance to districts that were selected for monitoring. Registration links for those webinars have been sent out in the monitoring notices.   

IAGS Account Deactivation Warnings

This month, we are sending every active Impact Aid Grant System (IAGS) user an email reminder that their account will be deactivated if the password has not been changed in the last 120 days.  Unfortunately, we are unable to send a targeted email to users who are in danger of being deactivated soon.  You may have received this message twice this week, and we regret this error.  It is a legitimate message, and you will not receive another reminder until June. 

 Late FY 2024 Applications

Did you miss the application deadline?  There is still time to apply for Impact Aid!  The FY 2024 late application deadline for Section 7002 and Section 7003 is April 3, 2023.  Late applications are assessed a 10% payment penalty. 

 Amending FY 2024 Applications

Do you need to amend your original application submission?  To start an amendment, log in to the Impact Aid Grant System, navigate to the local educational agency (LEA) summary page, and locate the section labeled “Applications.”  Select the FY 2024 application submission and at the application summary page, click the button “Start a 7002 or 7003 Amendment”.  For step-by-step instructions, watch our instructional video on Starting an Application Amendment. The deadline to submit an amendment is June 30, 2023. 

 FY 2021 Final Payments

In the coming weeks Impact Aid will provide an update regarding the status and timeline for final payments for FY 2021.

 FY 2023 Initial Payments

To date, Impact Aid has released initial payments at a 50% proration and $500 per weighted student unit for Children with Disabilities (CWD) to all eligible districts. Next, we will begin processing interim payments at 90% proration and CWD at a weighted student unit rate of $1,050.

NEW RESOURCE: Section 7003 Videos

In case you are unable to join us for one of our free webinars, we have recorded six short presentations covering the important parts of our two most popular sessions: the Section 7003 Overview and How to Conduct a Survey.  Check them out here.  Each video has related resource links at the bottom and a transcript if you prefer to read the narration.

We will continue to offer webinars that will go into each topic in depth and answer your questions, however the videos are the next best thing if you can’t come or just need a high level overview.

School Year 2022-23 Impact Aid Training Webinars

Below are the webinars that the Impact Aid Program will be giving for the first half of school year 2022-23.  Classes are free and registration is required.

After registering, you will receive a calendar invitation in your email with a Microsoft Teams link to join.  Please mute your microphone and video during the training.  You can use the chat box to ask questions and communicate with the presenter.

Slides: The Resources page has PDF or PowerPoint copies of the slide decks for most sessions.

Find session descriptions and registration links by clicking the headers below. 

Webinar Topic Date Time (Eastern) Time (Pacific) Registration Link
IAGS Navigation for LEA Users 9/21/2022 3:00pm 12:00pm Direct Link (No Registration)
How To Conduct A Survey (Section 7003) 9/28/2022 2:00pm 11:00am Register Here
GCD and Heavily Impacted Data Submissions (for SEA) 9/29/2022 3:00pm 12:00pm Register Here
Electronic Data Collection 10/5/2022 2:00pm 11:00am Register Here
Overview of Section 7002 10/6/2022 2:00pm 11:00am Register Here
Overview of Section 7003 10/13/2022 3:00pm 12:00pm Register Here
Regulatory Requirements for Indian Policies and Procedures (IPPs) 10/18/2022 2:00pm 11:00am Register Here
How To Conduct A Survey (Section 7003) 10/26/2022 3:00pm 12:00pm Register Here
The Section 7003 Payment Formula 11/3/2022 2:00pm 11:00am Register Here
Electronic Data Collection 11/14/2022 3:00pm 12:00pm Register Here
Regulatory Requirements for Indian Policies and Procedures (IPPs) 11/16/2022 2:00pm 11:00am Register Here
IAGS Navigation for LEA Users 12/8/2022 2:00pm 11:00am Register Here
Overview of Section 7003 12/15/2022 3:00pm 12:00pm Register Here
IAGS Navigation for LEA Users 1/11/2023 3:00pm 12:00pm Register Here
Ask an Analyst – Open Q&A Session 1/19/2023 2:00pm 11:00am Register Here
Ask an Analyst – Open Q&A Session 1/24/2023 2:00pm 11:00am Register Here
Ask an Analyst – Open Q&A Session 1/25/2023 3:00pm 12:00pm Register Here
 
We will focus on the requirements for the annual Impact Aid survey that school districts use to count Federally connected children. The survey must be completed before the LEA submits the Section 7003 grant application due January 31.
DateTime (Eastern)Time (Pacific)Registration Link
9/28/20222:00pm11:00amRegister Here
10/26/20223:00pm12:00pmRegister Here

This training is for State Educational Agency staff.  Annually, the Impact Aid Program requests data from State Educational Agencies that may be used to increase the payment to certain school districts in the state. This webinar will cover the data needed from states to provide a “generally comparable district” (GCD) local contribution rate increase and a “heavily impacted” payment increase under Section 7003(b)(2).

DateTime (Eastern)Time (Pacific)Registration Link
9/29/20223:00pm12:00pmRegister Here

We will provide an overview of the Electronic Data Collection pilot process for LEAs interested in leveraging a parent portal or other software to conduct the Impact Aid survey online. The focus will be on the system requirements for producing survey data that is compliant with the program statute and regulations.

DateTime (Eastern)Time (Pacific)Registration Link
10/5/20222:00pm11:00amRegister Here
11/14/20223:00pm12:00pmRegister Here

We will provide an overview of the data necessary to submit the annual Section 7002 grant application, as well as the payment calculation. Section 7002 school districts receive funds based on the number of eligible Federal acres within their boundaries. If you apply for Impact Aid based solely on a count of Federally connected children, this session is not for you.

DateTime (Eastern)Time (Pacific)Registration Link
10/6/20222:00pm11:00amRegister Here

We will give a broad overview of all aspects of the Section 7003 program (Payments for Federally Connected Children), including the data collection process, application submission, review timeline, and payment information. This session is particularly targeted to those who are brand new to Impact Aid and need to know a little bit of everything.

DateTime (Eastern)Time (Pacific)Registration Link
10/13/20223:00pm12:00pmRegister Here
12/15/20223:00pm12:00pmRegister Here

LEAs claiming children living on Indian lands on the Section 7003 application must have Indian Policies and Procedures (IPPs) or a waiver updated annually.  This session will cover the requirements in the Impact Aid program regulations related to IPPs and waivers.

DateTime (Eastern)Time (Pacific)Registration Link
10/18/20222:00pm11:00amRegister Here
11/16/20222:00pm11:00amRegister Here

This webinar will take attendees step-by-step through the Section 7003 formula payment calculation and show you how to find the data inputs on your payment voucher. The session is particularly useful for LEAs who need to estimate future Impact Aid payments as part of their budgeting process.

DateTime (Eastern)Time (Pacific)Registration Link
11/3/20222:00pm11:00amRegister Here

This webinar will provide a basic orientation to the Impact Aid Grant System, including account setup. We will address common questions such as how to find a payment voucher, see your application’s status, start and sign an application, and complete assigned tasks.

DateTime (Eastern)Time (Pacific)Registration Link
9/21/223:00pm12:00pmDirect Link Here (No Registration Required)
12/8/20222:00pm11:00amRegister Here
1/11/20233:00pm12:00pmRegister Here
These sessions are open “office hours” with no particular agenda. Impact Aid applications are due January 31. Bring your questions!
Date Time (Eastern) Time (Pacific) Registration Link
1/19/2023 2:00pm 11:00am Register Here
1/24/2023 2:00pm 11:00am Register Here
1/25/2023 3:00pm 12:00pm Register Here

Upcoming Payment Schedule

Local educational agencies (LEAs) eligible for a formula construction payment because they have at least 50% of their membership either living on Indian lands or with a parent in the uniformed services will receive an initial fiscal year (FY) 2022 formula construction payment in August at the latest, per the usual summer schedule.

Because of the Flexibility and Coronavirus Relief Acts allowing LEAs to use data from one survey on the FYs 2021-2023 applications, we need to finish the monitoring process for FY 2023 before we can safely say what the correct data is for FYs 2021 and 2022 applications.  Thus, we need to calculate the final payments for those years later than usual, in Fall/Winter 2022.

Initial payments for FY 2023 will go out as usual after the Federal FY starts on October 1, contingent on the timing of appropriated funds.  LEAs who rely heavily on Impact Aid funds to meet current expenditures can request an early payment in IAGS in case there’s a continuing resolution that delays the final appropriation.

Update: The current continuing resolution for FY 2023 expires December 16, 2022.

New Log In Screen

Soon, the Impact Aid Grant System will prompt users to chose their user type when logging in.  Please choose the option for Local Educational Agency and State Users.  This will allow you to log in with your username and password as usual.  Once you make this selection, the system will remember your browser and device and you will not be prompted again.

Screenshot of Log In Selection screen with Local Educational Agency and State User Log In highlighted.

If you make the wrong selection, you will need to clear your browser history and cache in order to see the prompt again and make the correct selection.  In most browsers, holding down the CTRL + SHIFT + DEL keys at the same time will bring up the window that will allow you to clear your history and cache.  After clearing, refresh your browser window and navigate to the log in screen to see the prompt.

FY 2023 Impact Aid Applications Now Available

The Impact Aid section 7002 and section 7003 applications for Fiscal Year 2023 are now available online in the Impact Aid Grant System (IAGS). The application submission deadline for the Section 7002 and Section 7003 applications is January 31, 2022 at 11:59 p.m. Eastern Time. We urge you to begin working on your application well before the deadline. Do not wait until the last minute.

Section 7002 applicants receive grant funds based on the number of eligible Federal acres within their school district boundaries. Section 7003 applicants receive grant funds based on the number of Federally connected children they educate. If your local educational agency (LEA) receives Impact Aid funds under both sections of the law, you must complete and submit both applications.  Unlike last year, LEAs must apply using current school year data.  LEAs applying for Section 7003 must do a survey this year, and LEAs applying for Section 7002 must use their current year assessed value and tax rate information.

Log in to the Impact Aid Grant System to start your application. You will find the link to start your application on the Home page. Any user with application editor privileges can start and edit the application, and then submit it forward to those with signature privileges. Signatories will receive a task in the IAGS to review the application and assurances and submit. The application is not complete until the signature task is submitted.

We have a number of helpful tools available on our IAGS Training and Resources pages to help you submit your application. In particular, please review the Section 7002 Application Instructions and Section 7003 Application Instructions. If you need a refresher on IAGS account set up and how to complete an application, see our new slide deck, A Guide to Submitting a 7003 Application in the IAGS.

If you have not changed your IAGS password within the last 120 days, your system account is deactivated and you will not be able to reset your password. You can request that the system administrator reactivate your account by entering your email address in the green box on the Get Help page. Once reactivated, you will be able to use the “Forgot your password?” link to set up a new password and gain entry to the system. Each year, some applicants wait until the last minute to apply and find that they can’t log in due to a deactivated account. Applications submitted after the deadline, but before April 1, 2022 incur a 10 percent payment reduction penalty. Don’t let this happen to you!

Update on Supplemental Impact Aid Flexibility Act (S. 2959)

Proposed legislation that would permit LEAs to use certain information from their FY 2022 application on the FY 2023 application has passed the Senate and the House has not yet acted. Should this legislation be signed into law, the timing of the enactment will determine the logistics of its implementation. The application deadline remains January 31, 2022, and if they have not already completed a survey for this school year, Section 7003 LEAs should plan to do so as soon as possible to ensure they do not miss that deadline. We will provide more detailed information related to the pending legislation when we know it. Currently we plan that if enactment occurs before the deadline, we are prepared to act within days to update the application and application instructions. Any LEA may amend their application after submitted until June 30, 2022. This includes an LEA that timely submits its application before enactment, and an LEA that timely submits its application but enactment occurs after the January 31, 2022 deadline.

Initial Payments and Continuing Resolution for FY 2022

Many LEAs are asking when they can expect to receive an initial FY 2022 Impact Aid payment.

The Department of Education is operating under a continuing resolution for FY 2022. The current continuing resolution expires February 18, 2022.

A continuing resolution is legislation enacted by Congress to allow government operations to continue until the regular appropriations are enacted.  The Department has received a small percentage of what it is likely to receive for FY 2022 in order to make initial payments.

Because the full appropriation is not available, we are currently making payments only to LEAs who need Impact Aid funds to meet operational expenses. If your LEA requires an initial payment before March 2022, please submit an Early Payment Request in the IAGS.

Discretionary Construction Grant Applications Now Available

Grant applications for FY 2021 Impact Aid Discretionary Construction awards are now published on Grants.gov.  The application deadline is September 13, 2021 at 11:59:59 PM Eastern time.  We have posted related forms and materials on our Resources page.

Discretionary Construction grant funding is available to LEAs who meet requirements related to bonding capacity and who have at least 50% of their membership either living on Indian lands or with a parent in the Uniformed Services.  Eligible applicants must also have an educational facility with an emergency health and safety condition.  Please review the Notice Inviting Applications for detailed eligibility information.

We encourage interested applicants to join us for a pre-application webinar on Thursday, August 19, 2021 at 1:00 Eastern time. Click here to join the meeting, or join by phone at 202-991-0393, conference code 968 040 340#.  We will post the slides on the Resources page after the presentation.

FY 2022 Applications Open and Coronavirus Relief Act

The Impact Aid Program is pleased to announce that the Section 7002 and Section 7003 applications for Fiscal Year (FY) 2022 are now available in the Impact Aid Grant System (IAGS). The deadline is Monday, February 1, 2021 at 11:59 P.M. Eastern time.  Late applications will receive a ten percent penalty on all payments arising from the application, so please file early.

On Friday, December 4, 2020 the President signed H.R. 8472, the Impact Aid Coronavirus Relief Act (the Act).  For FY 2022, the Act permits Section 7003 applicants the flexibility to use student count data from their reviewed prior year application, or apply as usual, using student count data from the 2020-2021 school year.  Section 7002 LEAs may submit the same reviewed application data used on the FY 2021 application, or apply as usual.

Instructions for taking advantage of this new option, including how to find a copy of your LEA’s FY 2021 application, are available below:

The Sec. 7003 User Guide explains which portions of the application are subject to the new flexibility.

Training Reminder

We will be hosting several trainings in the coming weeks. The upcoming “Ask An Analyst” sessions provide an open opportunity for LEAs to ask questions and receive assistance on completing the application.

Surveys for the 2020-2021 School Year

Many LEAs have expressed concerns about lower response rates on the required annual survey of Federally connected students for the FY 2022 Section 7003 grant application due to the COVID-19 pandemic. LEAs must conduct surveys after the fourth day of school and before January 31 (34 CFR 222.33).  In light of these concerns, the Impact Aid Program is providing a summary of available survey options, including electronic options, that are currently permissible under the statute and program regulations.

If you have any questions, please contact your State analyst or email Impact.Aid@ed.gov.

Early Payment Requests

If your LEA will require an FY 2021 initial Impact Aid payment before December 30, 2020 in order to meet operational expenses, you can now request an expedited payment through the Impact Aid Grant System.  Click this link for instructions.

Amended Applications Can Be Submitted Now

Does your FY 2021 Impact Aid grant application need to be updated?  It is a good idea to check your application to ensure all of your Federally connected students are properly reported.

If you need to make a change, you may amend your FY 2021 application from now until August 31, 2020.

We strongly recommend compiling your edits before you start the amendment. When you start an amendment, the Department of Education’s review process on your original application stops. The review process does not start again until the amended application is signed and submitted.

Click here for a video and user guide on how to submit an amended application.

Late Submission Emails

The application submission confirmation email is incorrectly identifying applications as late if they were submitted between 7 p.m. and 11:59 p.m. Eastern time.  These applications are not late.

Here’s how to confirm that your application is timely filed:

  1. Click on LEAs on the top blue bar.
  2. Click on your school district’s record.
  3. Click on Applications (under your school district’s name).
  4. Click “View Application” for your FY 2021 application.  You will see your submit date and time at the top, under Submission Information.  This date will be in Eastern time.  Applications submitted on January 31, 2020 in Eastern time are timely filed.

Please send a message using the Get Help link above if you are concerned, and we will be happy to verify timely submission in writing.

CORE USERS: READ THIS FIRST

  • Your username and password for IAGS are case sensitive. Enter them exactly as they appear on your account creation email.  If you continue to receive a message that your username or password is invalid, your account may be locked or deactivated.  Contact us to unlock your account.
  • If you have not changed your password within the last 120 days, request an account reactivation by typing your email address in the top green box here.